Your journey with Eco Smart Energy Group begins from the moment you contact us, either via phone, email or our convenient online enquiry form.
You business is important to us and we believe in giving our clients an outstanding customer service experience from the get-go.
One of our friendly staff will promptly respond to your enquiry and arrange a free, no obligation in home appointment with one of our expert Eco Smart Energy Group consultants to discuss your specific air conditioning requirements.
2 Personalised System Design
Understanding that families come in all different shapes and sizes, we pride ourselves on custom designing a system to accommodate the needs of all family members. After building a platform of your specific air conditioning requirements, our design professionals will then engineer a personalised system to compliment your new home. We do this in conjunction with using premium market leading products to achieve maximum heating and cooling efficiency.
Following this consultation, we will then provide you with a detailed quotation for your consideration.
3 Working with your Builder
Establishing a close relationship in the early stages with you builder is a very important and a critical step in the process.
We will provide a detailed outline of all engineering and design requirements by the builder and carry out a pre installation inspection with the supervisor weeks before the installation is due ensuring the build structure encompasses all design requirements for a premium installation.
Our priority is to develop a respectful partnership with your builder to install the system to the highest quality, in a seamless manner without disruption or delay.
4 Installing Your System
The installation process comprises of multiple stages that are coordinated by your supervisor. Our installation experts will arrive at the arranged date and time as scheduled ready to install your new system.
As quickly and efficiently as possible, we will then complete the scheduled installation stage with the utmost care, utilising our exceptional attention to detail. At Eco Smart Energy Group we have a strict code of conduct in place ensuring professionalism, cleanliness and site safety.
After each installation stage a checklist is completed by each trade and a Quality & Performance Inspection is carried out by our Eco Smart Installation Manager.
5 Post Installation
Now that your installation is complete, all that is left is for you is to sit back and enjoy all the comforts of your expertly installed, Eco Smart Energy Group system.
If you have signed up to our service and preventative maintenance package you will also be contacted through the year by our friendly staff to schedule a health check for you system.
Contact us to begin your Eco Smart journey today.